Refund Policy for Digital Downloads

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General Overview: At Amyhardstone, we take pride in the quality of our digital products. Since our offerings are classified as digital downloads (e.g., PDFs, MP4s, software, access to online portals) and are considered 'used' once downloaded or opened, we uphold a strict 'No Refund' policy, with limited exceptions outlined below. 2. Digital Downloads (One-Time Purchases): All sales of digital downloads are final. Once a file is sent to your email or accessed via our portal, it cannot be 'returned.' As such, we do not provide refunds or exchanges for: change of mind, accidental purchases, inability to use the file due to user software limitations (for instance, purchasing a specialized file format without having the necessary software to open it), or dissatisfaction with the content (subjective quality). Exceptions for Refunds: We will provide a full refund or replacement for digital downloads only under the following conditions: Non-Delivery of Product: If you paid for the product but the download link was never sent or the file is inaccessible, and our support team is unable to resolve the issue within [Number, e.g., 48] hours. Major Technical Defect: If the file is corrupt, damaged, or permanently unusable and our support team cannot rectify the problem. Product Not as Described: If the product is materially different from the description or preview (for example, if you purchased a video but received a text file).