About Amy Hardstone

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At Amyhardstone, we take pride in the quality of our digital products. Because our products are digital (e.g., PDFs, MP4s, software, access to online portals) and are deemed "used" upon download or opening, we generally maintain a strict "No Refund" policy, subject to the limited exceptions outlined below.

All sales of digital downloads are final.Once a file has been sent to your email or accessed via our portal, it cannot be "returned." Therefore, we do not offer refunds or exchanges for:

• Change of mind.
• Accidental purchases.
• Inability to use the file due to user software limitations (e.g., buying a specialized file format without having the software to open it).
• Dissatisfaction with the content (subjective quality).

We will offer a full refund or replacement for digital downloads only under the following circumstances:

1. Non-Delivery of Product: You paid for the product, but the download link was never sent or the file is not accessible, and our support team failed to resolve the issue within [Number, e.g., 48] hours.
2. Major Technical Defect: The file is corrupt, damaged, or permanently unusable, and our support team cannot fix the issue.
3. Product Not as Described: The product is materially different from the description or preview (e.g., you purchased a video but received a text file).